G Professional Collaboration Engineer Practice Exam

What two actions should be taken to troubleshoot messages from trusted contacts going to spam?

1. Obtain the message header and analyze using G Suite Toolbox.

2. Review the contents of the messages in Google Vault.

3. Set up a Gmail routing rule to whitelist the sender.

4. Conduct an Email log search to trace the message route.

The correct answer is: Obtain the message header and analyze using G Suite Toolbox.

To address the issue of messages from trusted contacts being incorrectly categorized as spam, obtaining the message header and analyzing it using G Suite Toolbox is pivotal. The message header contains detailed information about the message's journey, including the path it took through various mail servers and the authentication results (such as SPF, DKIM, and DMARC). By examining these elements, you can determine if the message was flagged as spam due to authentication failures or if there were issues with the sending server that might have contributed to the classification. This analysis can provide insights into whether the issue lies with the sender's email configuration or with specific patterns in the email content that may trigger spam filters. Understanding the header allows for a more informed troubleshooting process to ensure that the messages from trusted contacts can be delivered correctly and not marked as spam.