G Professional Collaboration Engineer Practice Exam

What should you check first when a user experiences access issues with Drive?

1. Confirm special permissions were set at the file level.

2. Ensure the correct licenses are assigned for the user's organizational unit.

3. Verify that the user belongs to the appropriate groups with Drive access.

4. Check for any recent organizational policy changes.

The correct answer is: Ensure the correct licenses are assigned for the user's organizational unit.

When troubleshooting access issues with Google Drive, the first step should involve ensuring that the user has the correct licenses assigned for their organizational unit. This is critical as licenses dictate the level of access and features that a user can utilize within Google Workspace. If a user lacks the appropriate license, they may find themselves unable to access Drive or its functionalities, regardless of settings or permissions configured elsewhere. Licenses determine whether users have access to applications like Google Drive, and different organizational units may have varying licensing configurations. Therefore, confirming that the user has been provisioned with the necessary licenses specific to their organizational unit is essential before delving into file-level permissions or group memberships. Once license verification is completed, other factors such as permissions, group memberships, and policy changes can be evaluated. However, ensuring the proper licensing is fundamental as it lays the groundwork for all users' access within the organization.