G Professional Collaboration Engineer Practice Exam

What is the most effective approach to handle high volumes of password reset requests without additional staffing?

1. Create a custom Apps Script for password resets.

2. Use a third-party tool for password recovery.

3. Enable non-admin password recovery options.

4. Set up a Google form for reset requests.

The correct answer is: Enable non-admin password recovery options.

Enabling non-admin password recovery options is the most effective approach to handle high volumes of password reset requests without the need for additional staffing. This option allows end-users to reset their own passwords through automated processes rather than relying on administrative intervention. By implementing self-service recovery mechanisms, such as security questions or recovery email links, the organization can significantly reduce the workload on IT staff, streamline the process for users, and enhance overall efficiency. This approach not only empowers users but also minimizes wait times for password resets, facilitating a quicker return to productivity. Users can initiate the recovery process at any time without needing to contact support, thus alleviating the burden from the IT team and allowing them to focus on more critical tasks. In contrast, the other options involve either relying on additional resources or do not effectively leverage the existing capabilities of the system. For example, creating a custom Apps Script may require ongoing maintenance and technical support that could be avoided with standard self-service options. Using a third-party tool introduces additional complexity and dependence, while a Google form for reset requests could still lead to delays in processing as it would require manual intervention from staff, which does not resolve the issue of high volume efficiently.