G Professional Collaboration Engineer Practice Exam

What actions should you take to prevent customers from receiving fake collection notices?

1. Change the password for suspected compromised account accounts.receivable@yourcompany.com.

2. Configure a Sender Policy Framework (SPF) record for your domain.

3. Configure Domain Keys Identified Mail (DKIM) to authenticate email.

4. Disable mail delegation for the accounts.receivable@yourcompany.com account.

The correct answer is: Configure a Sender Policy Framework (SPF) record for your domain.

The choice to configure a Sender Policy Framework (SPF) record for your domain is a key action to help prevent customers from receiving fake collection notices. An SPF record helps specify which mail servers are permitted to send email on behalf of your domain. By implementing SPF, you can reduce the chances of your domain being used by malicious actors to send spoofed emails that appear to be from your legitimate accounts, such as accounts.receivable@yourcompany.com. This authentication method works by allowing receiving mail servers to check incoming emails against your SPF record when they arrive. If the email comes from a server that is not listed in your SPF record, the recipient's email service can flag or reject the email as potentially fraudulent. This significantly enhances the integrity of your email communications and builds trust with your customers, as they can be more confident that emails genuinely originate from your organization. While changing passwords, configuring DKIM, and disabling mail delegation are all valid security concerns, they do not directly address the fundamental issue of preventing your domain from being exploited for sending deceptive emails as effectively as implementing an SPF record does.