How should emails be redirected to a new cloud ticketing system when mail forwarding is disabled?

Redirecting emails to a new cloud ticketing system when mail forwarding is disabled can effectively be accomplished by creating a recipient map in the G Suite Admin console. A recipient map allows you to specify how incoming emails for specific addresses should be managed, directing them to a different address or a service, such as the ticketing system, without having to rely on traditional forwarding methods.

This approach is particularly useful when mail forwarding is disabled due to organizational policies. By using a recipient map, you can ensure that all emails sent to the designated address can still be processed appropriately by the new ticketing system, thus maintaining the flow of customer communications.

The other options do not align as effectively with the requirement to redirect emails without relying on forwarding. For instance, creating a mail contact in the G Suite directory simply establishes a new contact without directing the incoming emails. On the other hand, creating a rule to forward mail from an existing mailbox relies on the ability to forward, which is already stated to be disabled. Lastly, establishing a content compliance rule primarily focuses on filtering or managing the content of emails rather than redirecting them to another system.